What to Do If You Receive the Wrong Item: Our Hassle-Free Resolution ProcessUpdated a year ago

At TweleveSetpTees, we strive to ensure that every order is fulfilled accurately and meets our customers' expectations. However, we understand that mistakes can occasionally occur. If you've received the wrong item or if there's an issue with your order, don't worry – we're here to help resolve it promptly and hassle-free.

What to Do If You Receive the Wrong Item:

If you receive an item that doesn't match what you ordered, or if there's any discrepancy with your order, here's what you should do:

1. Submit a Photo: Take a clear photo of the item you received, clearly showing any discrepancies or issues. This will help us quickly assess the situation and determine the best course of action.

2. Contact Us: Reach out to our customer support team via [contact information]. Include the photo of the item you received and provide details about the issue with your order. We're here to assist you and ensure that your concerns are addressed promptly.

3. Evaluation and Resolution: Once we receive your inquiry and photo, we'll evaluate the claim to verify the issue with your order. If the claim is approved, we will gladly replace the incorrect item with the correct product at no additional cost to you.

4. Return Option: Alternatively, if you prefer, you can also choose to return the incorrect item for a refund. As long as the order is still within the eligible 14-day return window, you can initiate the return process, and we'll provide you with a full refund once we receive the item back.

Our Commitment to Customer Satisfaction:

Your satisfaction is our top priority at TweleveSetpTees. We understand that receiving the wrong item can be frustrating, and we're dedicated to making things right for you. Rest assured, we'll work diligently to resolve any issues with your order and ensure that you receive the correct product as quickly as possible.

Contact Us:

If you have received the wrong item or if there's any issue with your order, please don't hesitate to reach out to us. Our friendly customer support team is here to assist you every step of the way. You can contact us via [contact information], and we'll be happy to help resolve your concerns.

Thank you for choosing TweleveSetpTees for your merchandise needs. We appreciate your business and look forward to serving you with excellence.