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Shipping and Delivery

What to Do If Your Order is Lost, Stolen, or Damaged

At Twelvesteptees.com, we strive to ensure that every order reaches our customers promptly and in perfect condition. However, we understand that sometimes unforeseen circumstances can lead to issues such as lost, stolen, or damaged shipments. If you

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What is your shipping policy?

Welcome to TweleveSetpTees, where we're committed to providing convenient shipping options for our valued customers. In this guide, we'll walk you through our shipping policy to ensure a smooth and hassle-free experience when ordering from us. Order

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can o

What to Do If You Receive the Wrong Item: Our Hassle-Free Resolution Process

At TweleveSetpTees, we strive to ensure that every order is fulfilled accurately and meets our customers' expectations. However, we understand that mistakes can occasionally occur. If you've received the wrong item or if there's an issue with your or