What to Do If Your Order is Lost, Stolen, or DamagedUpdated a year ago
At Twelvesteptees.com, we strive to ensure that every order reaches our customers promptly and in perfect condition. However, we understand that sometimes unforeseen circumstances can lead to issues such as lost, stolen, or damaged shipments. If you find yourself in this situation, don't worry, we're here to help! Here's what you need to do:
Contact Us: If your order has been lost, stolen, or arrived damaged, please reach out to our customer support team as soon as possible. You can contact us at [email protected]. Our dedicated support staff is ready to assist you with resolving the issue promptly.
Reshipment at No Cost: We understand the inconvenience this situation may cause, and we want to make it right for you. Upon contacting us, we will gladly arrange for a reshipment of your order at no additional cost to you. Your satisfaction is our priority, and we are committed to ensuring that you receive your items as soon as possible.
Provide New Shipping Address if Necessary: In the event that there was an issue with the original shipping address, we may need you to provide a new address for the reshipment. This ensures that your order reaches you without any further delays.
Keep Us Informed: Your feedback is valuable to us. If there are any additional details or concerns regarding your lost, stolen, or damaged order, please do not hesitate to let us know. We are here to assist you every step of the way.
Patience and Understanding: We apologize for any inconvenience this situation may have caused you. We appreciate your patience and understanding as we work to resolve the issue promptly and to your satisfaction.
At Twelvesteptees.com, we are committed to providing excellent customer service, and we will do everything we can to ensure that your shopping experience with us is a positive one. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you for choosing Twelvesteptees.com!